Booking information
Confirmation
A quote or WhatsApp enquiry does not confirm a booking. We must confirm availability, journey details and the final agreed fare.
Fare scope
Published airport base fares apply in both directions between the listed airport and Folkestone. Departures add the airport drop-off charge and any listed route supplement. Airport collections add £15 Meet & Greet including up to 30 minutes of pickup parking and any listed route supplement, with no drop-off fee. For travel both ways, submit a separate booking request for each direction. Extra stops, different pickup areas and special requirements need a separate quote.
Cancellation & refund policy
For bookings made from 4 October 2026. These terms do not reduce your statutory rights.
Before confirmation
A request or payment does not confirm a journey. If you cancel a request before we confirm it, we refund any payment in full. If we decline your request or cancel your journey, we refund all payments made to us for that booking.
Cancel at least 24 hours before pickup
The transport fare is fully refundable when we receive your cancellation at least 24 hours before the agreed pickup time. Crossing tickets for France & Pet Travel are treated separately as explained below.
Cancel less than 24 hours before pickup
We may deduct only reasonable, evidenced losses directly caused by your cancellation and refund the balance. We take account of costs saved and any replacement booking, and do not recover the same loss twice. There is no automatic fixed-percentage cancellation penalty.
If you do not attend
We will try to contact you using the details provided before treating the journey as a no-show. Any charge reflects our actual, justified losses, up to the agreed journey price, taking account of costs saved and replacement bookings. The balance of any advance payment is refunded.
France & Pet Travel crossing tickets
We purchase ferry or LeShuttle tickets with your agreement after explaining their price and cancellation conditions. If you cancel a confirmed journey, ticket refunds depend on the crossing operator’s terms. We pass on any amount recovered for your ticket and explain any unrecoverable cost. Tickets are not automatically treated as non-refundable. If we decline or cancel your booking, our full-refund commitment above applies.
How to cancel or request a change
Contact us on WhatsApp: +44 7402 155521 or email folkestoneairporttransfers@yahoo.com, quoting your booking reference. The notice period is measured from when we receive your cancellation to the agreed pickup time, using the local time stated in your booking confirmation. We acknowledge cancellation separately from the refund result.
Changes to addresses, times or extra stops require our agreement and may affect availability and the fare. Please contact us promptly if a flight is delayed so we can review collection arrangements.
Refunds
Refunds are returned through the original payment method. We tell you the refund amount and explain any deduction. A cancellation acknowledgement or Refund pending message does not mean the money has been returned; we confirm the refund when its status is verified. The time for funds to appear depends on the payment provider and your bank.